Shipping & Returns
When your order will ship
Your order will be dispatched from our warehouse within 1-3 business days. Orders are usually delivered within 3-5 days of purchase. To ensure that your order goes smoothly, please make sure that you have provided your contact number and have entered the correct shipping address at checkout.
- Our warehouse is closed during U.S. public holidays. If you order during a U.S. public holiday, there may be a short delay in dispatching your goods. We will work as quickly as possible to get your order to you!
- During peak holiday season, shipping times may vary. Total shipping time may be extended to 7-10 days.
- Due to the global pandemic, we are experiencing longer shipping times of approx. 7 days. We appreciate your patience and support during this time!
Do you ship to my country?
To see if we ship LINKA to your country, please find your country under Shipping Cost Calculator at checkout. Orders shipping to UK or Europe should use our U.K. & Europe site, for all other U.S. or international orders please place your order on our U.S. & International site.
What are the taxes and duties for shipping?
Taxes and duties (including VAT) will be calculated during checkout and added to your order, so there are no hidden surprises when you receive your order.
What is the shipping cost?
Shipping is free worldwide for orders over 100€ / US$100!
For orders below 100€, the standard shipping fee is 16€ to UK and Europe.
For orders below US$100, the standard shipping fee is US$15 to Americas / Asia / Oceania. If you would like to ship to outside of Europe, please visit our U.S. & International site.
Standard Return Policy*
If you purchased a product from our website (www.linkalock.com) and are not happy with it, you may return new unopened items within 30 days of your purchase for a full refund. All open box returns are subject to 15% restocking fee and should include all supplied accessories and documentation.
Before purchasing LINKA, we strongly recommend checking our Fitting Guide carefully to ensure your bike is compatible with our locks.
Returns that do not meet our policy will not be accepted and will be sent back to you.
- Original shipping costs will not be refunded.
- We recommend returning goods with a trackable service. You are responsible for the cost of returning the order.
- Please allow up to two weeks of processing returned items once they have been received.
- LINKA products purchased from another retailer or online shop should be returned to the same respective shop in accordance to their return policy.
To initiate the return process for purchases from linkalock.com, please submit a return request.
*This return policy does not apply to LINKA Fleet orders.